iPhone XS and XS Max: ‘chargegate’ sees some devices fail to charge

Apple users report some new models not charging if cable is inserted while device asleep

A customer looks at the new iPhone XS Max at an Apple store in New York. There are reports that some of the devices suffer from an issue with charging.

Owners of Apple’s new flagship iPhone models are reporting that some devices have problems with the way they can be charged.

The complaint, known as “chargegate” on social media, is that some new models do not start charging automatically when a lightning cable is plugged in if the screen is turned off.

The issue, which is said to affect recently launched XS or XS Max phones, can be remedied by tapping on the screen to wake the phone up. Users also reported having to disconnect and reconnect the cable.

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